Get direct help in Bengali — from opening an account to payment issues, bonus questions, and anything game-related.
Select a Topic
Select the category that best describes your issue
Registration, login, password, and profile updates
Deposits, withdrawals, bKash, and Nagad
Welcome Bonus, Cashback & Free Spin Claims
Live Casino, Slots & Betting Rules
Tickets, Draw Results & Prize Claims
Two-factor authentication & suspicious activity
Download, installation, and app issues
Self-exclusion, limit setting, and taking a break
General Questions
Can't find what you're looking for? Contact us directly
Step-by-Step Guide
Essential information for new members
Verify with your mobile number, password, and OTP. Takes about 2 minutes.
Deposit a minimum of ৳500 via bKash or Nagad. Your balance will be updated instantly.
The bonus is added automatically on your first deposit. See the bonus page for full details.
Pick your game of choice — cricket betting, Live Casino, or lottery.
Click your balance at the top right and select "Withdrawal".
Enter your bKash or Nagad number, then enter the amount (minimum ৳300).
Confirm your withdrawal using the OTP sent to your mobile.
Funds will reach your mobile banking account within 5–15 minutes.
Verify your account in advance for faster service. Withdrawals of large amounts go through instantly for NID-verified accounts — no delays.
Contact Us
If you can't find the answer, our team is always ready to help
For the fastest support, use Live Chat. Average response time is 2 minutes.
Email us for complex issues. Attaching screenshots and full details helps us resolve things faster.
VIP members can request a callback. One of our agents will call you directly.
When reaching out, have your account ID or registered mobile number ready. This helps our team resolve your issue much faster.
Most online platforms call it "support" but make you fill out long forms in English, wait for hours, and end up with a copy-pasted reply that has nothing to do with your actual problem. Hibaja does things differently. Support here is fully in Bangla, available 24/7, seven days a week.
The moment you enter Hibaja's Help Center, it's clear — this was built with Bangladeshi users in mind. Whether it's opening an account, depositing or withdrawing funds, or claiming a bonus, there's a dedicated guide for each, written in plain, straightforward language.
Many people send an email and wait a day or two for a reply. On Hibaja, live chat responds in an average of just 2 minutes. Write your issue in Bengali, send a screenshot — our agent will assist you right away. The same service is available at 3 AM, no difference.
Payment issues are the most common reason people contact support. In most cases, it's something minor — a wrong number, a network hiccup, or a short delay on the bank's end. Hibaja's payment team typically resolves these issues within 15 minutes.
Hibaja will never ask for your password or OTP by phone or email. If anyone contacts you claiming to be from Hibaja and asks for this information, it's a scam. If this happens, report it to our official support immediately. Keep two-factor authentication enabled to protect your account.
Mobile app users get an added advantage — instant push notifications keep you informed about deposits, withdrawals, and game updates in real time. Every transaction triggers an immediate alert on your phone, so if anything looks unfamiliar, you can act on it right away.
Hibaja believes gaming is purely for entertainment. That's why you can request deposit limits, self-exclusion, or a temporary break directly from the Help Center. If you feel your gaming habits are getting hard to manage, don't hesitate to reach out — we're here to help, not to judge.
All in all, Hibaja Help Center is more than just a place to fix problems — it's a place you can rely on. Whatever your question, whenever you need us, reach out in Bangla. We're always here.
