Hibaja Terms & Conditions — The Complete Guide for Members

These Terms and Conditions form a legal agreement between the Hibaja platform (hibaja.ws) and all members who use its services. Hibaja is an internationally licensed online gaming platform operating in Bangladesh and various other countries worldwide.

By using Hibaja's services, you confirm that you:

• At least 18 years of age.
• Eligible to participate in online gaming under the laws of your jurisdiction.
• Have read and voluntarily agreed to abide by these terms and conditions.
• Operate only one account in your own name.

Registration on Hibaja is free. However, all information provided when creating an account must be accurate and up to date. Accounts created with false or incorrect information may be closed at any time and any balance may be forfeited.

Required Information

• Full name (as it appears on your national ID).
• Active mobile number.
• Date of birth (for age verification).
• A strong password.

KYC Verification

For withdrawals above a certain amount, Hibaja may require KYC (Know Your Customer) verification. This may include submitting a photo of your national ID or passport.

Each person may only register one account. Creating multiple accounts from the same device, IP address, or payment method is prohibited.

Hibaja supports transactions via Bangladesh's most popular mobile banking services — bKash, Nagad, Rocket, and Upay. All transactions are processed with the highest level of security.

Deposit Rules

• Minimum deposit: ৳200.
• Maximum single deposit: ৳50,000.
• Deposits are credited to your balance instantly.
• You must use your own mobile banking account when making a deposit.

Withdrawal Rules

• Minimum withdrawal: ৳500.
• Maximum daily withdrawal: ৳1,00,000.
• Withdrawal processing time: typically 15 minutes, up to a maximum of 24 hours.
• Large withdrawals may be held pending completion of KYC verification.
• Withdrawals can only be made to the same payment method used for the deposit.

Hibaja offers a variety of bonuses — welcome bonus, reload bonus, cashback, free spins, and referral bonus. Each bonus has its own terms, which are detailed on the bonus page.

Wagering Requirements

Bonus funds cannot be withdrawn directly. To make a withdrawal, you must meet a specified wagering requirement. The wagering multiplier varies by bonus — typically between 10x and 15x.

General Bonus Terms

• Only one bonus can be active at a time.
• Bonuses expire automatically once their validity period ends.
• Bonus abuse or claiming bonuses through multiple accounts is strictly prohibited.
• Hibaja reserves the right to modify or cancel any bonus offer at any time.
• Hibaja's decision is final in all matters relating to bonuses.

For full bonus terms and conditions, visit our Bonus Page View.

All games on Hibaja — slots, Live Casino, Sports Betting, and lottery — are powered by internationally certified RNG (Random Number Generator) technology. Every game outcome is completely random and impartial.

Betting Limits

• Each game has its own minimum and maximum bet limits.
• Maximum bet limits may apply when wagering with bonus funds.
• If a system error causes an abnormal outcome, Hibaja reserves the right to void that round.

Sports Betting

For Sports Betting, bets will be refunded if a match is cancelled. If a match concludes outside of the scheduled time, settlement will follow Hibaja's specific rules.

The following activities are strictly prohibited on the Hibaja platform. Violations will result in permanent account closure and your balance may be forfeited.

• Creating or operating multiple accounts.
• Registering with a false identity or fake information.
• Bonus abuse — attempting to claim bonuses through multiple accounts or by other means.
• Using third-party software or bots to play games.
• Money laundering or transactions involving illegal funds.
• Attempting to access another member's account or attempting to breach the platform's security.
• Exploiting any bug or error in Hibaja's system to gain an unfair advantage.

Hibaja may suspend or permanently close an account without prior notice in the following circumstances:

• If evidence of a terms violation is found.
• If suspicious transactions or signs of fraud are detected.
• By order of a court or law enforcement authority.
• Accounts inactive for an extended period (12 months).

If you want to close your account yourself

You may request to close your account at any time by contacting support. Any pending withdrawals will be processed before the account is closed.

Hibaja treats the privacy of members' personal information as its highest priority. We do not sell your data to third parties.

Your information is used solely for the following purposes:

• Account verification & security.
• Payment processing.
• Personalizing your gaming experience.
• Fulfilling applicable legal obligations.

To learn more, visit our Privacy Policy Read.

Hibaja believes gaming is a source of entertainment — not income. We encourage our members to maintain healthy gaming habits.

• Set your own deposit and bet limits.
• Take breaks and avoid excessive gaming.
• Do not allow anyone under the age of 18 to access your account.
• If you feel you may have a gaming problem, seek professional support.

For more information on responsible gaming, visit our Responsible Play View page.

For any dispute or complaint, contact Hibaja's support team first. Most issues are resolved within 24 hours.

Complaint Process

• Submit a complaint via live chat or email.
• Attach relevant screenshots and information.
• Hibaja will provide a written resolution within 7 business days.
• If you are unsatisfied with the resolution, you may request third-party mediation.

In the event of a technical game error, Hibaja reserves the right to withhold final settlement until the investigation is complete.

Hibaja may update these terms and conditions, in part or in full, at any time. Members will be notified of significant changes in advance via email or through the platform.

Continued use of the platform after any changes will be deemed acceptance of the new terms. If you do not agree to the updated terms, you may request to close your account.

For any questions or feedback regarding these terms, please get in touch with us:

• Email: support@hibaja.ws
• Live Chat: Log in to the platform for 24/7 support.
• Help Center: Help Center Page View.